Services provided by post office
Traditionally, post office is a customer service facility which offers mail-related services such as acceptance of letters and parcels; provision of post office boxes; and sale of postage stamps, packaging, and stationery.
- Post boxes
- Letter Post (including postcards and printed papers)
- Parcel Post
- Registered Post
- Poste Restante
- Private boxes
- Express Delivery Service
- Bulk Posting
Post boxes are the boxes where mail can be posted. There are usually regular collections from boxes located in streets in population centers or outside post office.
Delivery of mail is done either directly to homes and business addresses or to post boxes. In many countries, the use of postcodes (zip codes) has speeded up mail sorting as it can be done automatically.
In some countries, letters are divided into first and second class post. The first class post is faster but more expensive. The second class post is used for non-urgent mails but it is cheaper.
Parcels may be send inland or abroad. The postage rates depend on the rate and may depend on the size as well.
There are services provided by the post office where the sender pays the postage on every reply received. Examples of these kinds of services are Business Reply Service, Free Post and Reply Paid.
Letters and parcels can be sent overseas through AirMail. When sending a parcel overseas, a customs declaration form must be completed.
Registered letters, packets and parcels must be securely wrapped and usually carry a special label. a unique number is provided for each registered article. Proof of posting and proof of delivery are also provided. This service is used for valuable items such as jewellery, bank notes, cash, credit cards and documents that need to be guarded against theft or loss. Items sent through registered post can be tracked throughout its journey to its destination by using a tracking number that is provided when the item is posted. With the increased use of e-commerce and online buying and selling, this service has become very popular.
For those people who are travelling and have no fixed address for quite some time, this services enables post to be sent to named post offices where the items stays until collected.
These are used in countries where population is scattered or where travelling with mail is a security risk of uneconomic. In some countries where postal delivery service is not provided at all, private boxes are hired for a period of time and are located outside the post office. The key holder can access the box for 24 hours a day.
This is a service which guarantees fast delivery of documents and packages upto a certain weight. The delivery takes no more than a few days to any part of the world. The guaranteed period may slightly differ in different countries. The item can be tracked online. This service may be provided with many different names in different countries. Some of the names are EMS (Express Mail Service), SpeedPost(Singapore), Special Delivery (UK), Expedited Mail Service(Botswana).
This is a service for mailing items such as circular letters, leaflets and catalogues in large quantities, at a considerably lower cost per item.
- Agency services on behalf of other oraganisations such as telecoms, government departments and insurance companies
- Payments for licenses such as driving license
- Mail Redirection when you move your house
- Transfer of money to another country, e.g. moneygram, international money order
- Passport applications
- Payment of telephone bills
- Philatelic services for stamp collectors
- Payment services such as postal orders, domestic money orders
Services provided by Telecoms
In some countries, telecommunications services are state-owned and provided by public corporation answerable to the government. In other countries telecommunications services have been privatised, while there is a telecommunications authority which regulates the telecoms providers.
The services that are provided by the telecoms has changed over time as communications technology kept on seeing dramatic changes. Gone are the days when telephone booths were a common sight along every street or a road. Today you hardly see telephone booths, as almost everyone has a mobile phone in his pocket. The phones has become smartphones now, which means the data services are increasingly becoming an important business segment for telecoms compared to conventional voice calls.
types of telephone calls
Subscriber Trunk Dialling (STD) enables people dial directly to others in the system instead of making calls through an operator.
International Direct Dialling (IDD) enables calls to be made internationally, also without using the international operator.
This is a service to assist those who do not know the number of the person they wish to call.