Communication means exchanging information from one person to another or from one organisation to another. Communication is a two-way process. A communicator or sender sends information through a medium such as a voice or a telephone to a receiver. Once the receiver receives the information, communication is said to have taken place. However it will be considered as complete when the receiver gives a feedback or a reply which will show how accurate is the communication
|9.1 Importance of communications in the global economy||Rapid and accurate transmission of information in the global economy.|
|9.2 Methods of communications, internal and external||Oral, written, telephonic, electronic (including fax, Internet, Intranet, e-mail, teleconferencing, videoconferencing).
Circumstances and factors affecting choice of method.
|9.3 Post Office, Telecoms||Services provided.|