Communication means exchanging information from one person to another or from one organisation to another. Communication is a two-way process. A communicator or sender sends information through a medium such as a voice or a telephone to a receiver. Once the receiver receives the information, communication is said to have taken place. However it will be considered as complete when the receiver gives a feedback or a reply which will show how accurate is the communication

9.1 Importance of communications in the global economy Rapid and accurate transmission of information in the global economy.
9.2 Methods of communications, internal and external Oral, written, telephonic, electronic (including fax, Internet, Intranet, e-mail, teleconferencing, videoconferencing).
Circumstances and factors affecting choice of method.
9.3 Post Office, Telecoms Services provided.